Refund Policy

At In Da Shade LLC, your satisfaction means everything to us. If you're not completely happy with your order, we’re here to make it right.

FAQ

Customer Service

Returns

We accept returns within 14 days of delivery for most items.

To qualify for a return:

  • Items must be unworn, unwashed, and in original condition
  • Tags (if any) must still be attached
  • Proof of purchase (order number or receipt) is required

Items not eligible for return:

  • Custom or personalized designs
  • Final sale or clearance items
  • Gift cards

Exchanges

We do not offer direct exchanges.
If you need a different size or color, please:

  1. Return the original item
  2. Place a new order for the correct item

Refunds

Once we receive and inspect your return:

  • We’ll notify you of approval or rejection.
  • Approved refunds will be processed to your original payment method within 5–10 business days.

If your refund is delayed:

  • Check with your bank or credit card provider.
  • If still unresolved, contact us at [email protected]

Return Shipping

  • Customers are responsible for return shipping unless the item was incorrect or damaged
    • We recommend using a trackable service

Damaged or Wrong Item?

If you receive a damaged, defective, or wrong item, contact us within 5 days of delivery with:

  • A brief description of the issue
  • Clear photos of the item and packaging

We’ll process a free replacement or refund quickly.

How to Start a Return

Email us at [email protected] with:

  • Your order number
  • The reason for your return

We’ll reply within 1–2 business days with instructions.

Need Help?

Reach out to [email protected] — we’re happy to assist.